Frequently Asked Questions

1.I received a damaged or defective item. What should I do?

If you received a damaged or defective item, please contact our online customer service for help or leave a message, we will answer you ASAP.You could also contact us by service@parkooshop.com.

2. About Delivery

Orders within the United States will be fulfilled by Amazon, it usually takes 3-5 working days.

Orders from Canada will be fulfilled by 4px, it usually takes 12-14 working days.

Orders from Australia will be fulfilled by yunexpress, it usually takes 10-12 working days.

Orders from United Kingdom will be fulfilled by yunexpress, it usually takes 8-10 working days.

Orders from Europe or other countries and regions will by fulfilled by yunexpress, it usually takes 9-15 working days.
Any other questions, please contact service@parkooshop.com

3.About Payment

Currently, only PayPal and credit cards are available to pay in our shop. They are much safer, faster and more convenient than other payment method.

4. About coupons or promotions

You will enjoy free shipping if you are Amazon Prime member and place order in our amazon store https://www.amazon.com/parkoo,We will irregularly provide coupons or promotion on our official website and Amazon store. Please keep coming back to our sites for further discounts. 

5. About Wholesale

Please contact us by support@parkooshop.com for more information if you would like to order in large quantity.


Frequently Asked Questions About Art markers & Erasable pens
1.How should art markers be stored? Horizontal or Vertical?
   The art markers should be stored horizontally.

2.Will alcohol-based markers bleed?
   Yes, we recommend using a blotter when using alcohol-based markers to avoid damaging any surfaces.

3.What if the erasable pens can’t write?
   Put the pens in freezer under -10℃ for about half and hour, then take out and swing the pens.

4.How to get the erasable ink back?
   Put your notes in freezer under -10℃ for about half and hour, then the ink will appear.(These erasable pens are temperature sensitive and the ink may disappear if exposed to high temperature. Please do not put the pens in a car or under other high temperature environment)

5.Will the erasable gel pen work with a Rocketbook Wave notebook?
   Yes, the erasable pen can be used on Rocketbook Wave notebook.(Rocketbook has two kinds of material, one of them is the synthetic blender paper,on this type of paper can use wet cloth to wipe off the writing. We had received feedback from customers about our pens could not write smoothly on this kind of Rocketbook, and have taken method to solve this problem. We are now gradually replacing our old tip with a new one in this month , and it will take 1-2 month to do the job, most of our old tips will be replaced by October,2020 )