Frequently Asked Questions

1.I received a damaged or defective item. What should I do?

If you received a damaged or defective item, please contact our online customer service for help or leave a message, we will answer you ASAP.You could also contact us by service@parkooshop.com.

2. About Delivery

Orders within the United States will be fulfilled by Amazon, it usually takes 3-5 working days.

Orders from Canada will be fulfilled by 4px, it usually takes 12-14 working days.

Orders from Australia will be fulfilled by yunexpress, it usually takes 10-12 working days.

Orders from the United Kingdom will be fulfilled by yunexpress, it usually takes 8-10 working days.

Orders from Europe or other countries and regions will be fulfilled by yunexpress, it usually takes 9-15 working days.
Any other questions, please contact service@parkooshop.com

3. About Payment

Currently,  Our store supports PayPal and Credit Cards, And other major popular payment channels. Safer, faster and more convenient.

4. About coupons or promotions

You will enjoy free shipping if you are an Amazon Prime member and place an order in our amazon store https://www.amazon.com/parkoo,We will irregularly provide coupons or promotions on our official website and Amazon store. Please keep coming back to our sites for further discounts. 

5. About Wholesale

Please contact us at support@parkooshop.com for more information if you would like to order in large quantities.


Frequently Asked Questions About Art markers & Erasable pens
1. How should art markers be stored? Horizontal or Vertical?
   The art markers should be stored horizontally.

2. Will alcohol-based markers bleed?
   Yes, we recommend using a blotter when using alcohol-based markers to avoid damaging any surfaces.

3. What if the erasable pens can’t write?
   Put the pens in the freezer under -10℃ for about half an hour, then take out and swing the pens.

4. How to get the erasable ink back?
   Put your notes in the freezer under -10℃ for about half an hour, then the ink will appear. (These erasable pens are temperature sensitive and the ink may disappear if exposed to high temperature. Please do not put the pens in a car or under another high temperature environment)

5. Will the erasable gel pen work with a Rocketbook Wave notebook?
   Yes, the erasable pen can be used on the Rocketbook Wave notebook. (Rocketbook has two kinds of material, one of them is the synthetic blender paper, on this type of paper can use a wet cloth to wipe off the writing. We had received feedback from customers about our pens could not write smoothly on this kind of Rocketbook, and have taken methods to solve this problem. We are now gradually replacing our old tip with a new one in this month, and it will take 1-2 months to do the job, most of our old tips will be replaced by October 2020 )