Q & A
Frequently Asked Questions
1.I received a damaged or defective item. What should I do?
→If you received a damaged or defective item, please contact us by firstname.lastname@example.org
2.What is the policy regarding coupon codes and promotional discounts?
→Follow our website, we will irregularly provide coupon codes and promotions on our website.
3.Do you sell your products wholesale?
→If you are interested in a wholesale with ParKoo, please contact us by email@example.com for more information.
Frequently Asked Questions About Art markers & Erasable pens
1.How should art markers be stored? Horizontal or Vertical?
→The art markers should be stored horizontally.
2.Will alcohol-based markers bleed?
→Yes, we recommend using a blotter when using alcohol-based markers to avoid damaging any surfaces.
3.What if the erasable pens can’t write?
→Put the pens in freezer under -10℃ for about half and hour, then take out and swing the pens.
4.How to get the erasable ink back?
→Put your notes in freezer under -10℃ for about half and hour, then the ink will appear.