Q&A

 

Q & A

Frequently Asked Questions

1.I received a damaged or defective item. What should I do?

If you received a damaged or defective item, please contact us by support@parkooshop.com

2.What is the policy regarding coupon codes and promotional discounts?

Follow our website, we will irregularly provide coupon codes and promotions on our website.

3.Do you sell your products wholesale?
→If you are interested in a wholesale with ParKoo, please contact us by support@parkooshop.com for more information.

 

Frequently Asked Questions About Art markers & Erasable pens

1.How should art markers be stored? Horizontal or Vertical?

The art markers should be stored horizontally.

2.Will alcohol-based markers bleed?

Yes, we recommend using a blotter when using alcohol-based markers to avoid damaging any surfaces.

3.What if the erasable pens can’t write?

Put the pens in freezer under -10 for about half and hour, then take out and swing the pens.

4.How to get the erasable ink back?

Put your notes in freezer under -10 for about half and hour, then the ink will appear.